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Gill's golf blog on women's golf

How to market to get into a woman’s wallet!

With women accounting for 85%  - yes  85%! of all consumer purchases including everything from cars, property, travel and tourism – Gill would like to know how well, or not, is the golf industry marketing to this huge under tapped potential?

The fact that all bar one of our current GBC bloggers is male is further proof, if any was needed, which it isn’t, of the male dominance in the golf industry! But thanks one and all for your contributions, it has been thrilling to see the site grow.  Keep Blogging!

So how do you market to get into a woman’s wallet?

Firstly, if you have read Women are from Venus, Men are from Mars you will have begun to understand that we really are from different planets.  

The golf industry needs to consider how it is viewed from our perspective to penetrate the women’s market.  That means, thinking like a woman and acting as a woman.  As Annika Sorenstam said at the GBF – it is not sufficient to make a golf club smaller and golf clothes in pink and think you have a women’s range!  And she knows a thing or two.

There is little to no female focused marketing initiatives to the increasing number of women in the workplace and never before have we been such a powerful force.  We are staying single for longer, having children later, and outliving men well into an increasingly prosperous old age.  With increased earning power and a desire to spend on lifestyle purchases we are also responsible for design, style, customer experience and expectation, purchasing, brand performance, service and business performance.

However, too many marketers' approaches to female consumers are reliant on outmoded stereotypes based around the Nuclear Family or the Career Woman.  The Nuclear Family has been replaced by the Multigenerational Family – great grandparents, grandparents,  parents and children. When it comes to decisions about lifestyle and leisure – it’s us women that call the tune.

What are we doing to encourage women, younger and multigenerational families to spend time together at weekends when it is no longer acceptable for husbands to pursue independent activities for long periods of time? 

The opportunity to grow the game here is enormous, not only in rounds of golf, but in sweating the assets of a golf course (food/beverage/golf shop) which are all revenue generators.  Grow the game at family level – they could be future buyers of second homes at golf resorts.
Don’t forget, women are the leading internet shoppers by research, volume and value. We invented viral marketing, which is word of mouth advertising via email, social networking sites and blogs.  Blogs are creating word-of-mouth buzzes for new products or services generating exposure that is often much more valuable than traditional advertising.

So what are you doing to get into the women’s wallet? 


Read and comment also Gill's Golf Blog on Technology.

Details

  • Type: Video
  • Date: 08/18/2010

Comments

  • Gill Wilson (Firstgolf)
    September 15, 2010 12:43:09
    Bruce, Thanks for the links to Nancy and Susan - which totally confirms the huge challenges women have in the golf man's world! But, we are up for a challenge and if we want to change the status quo we have to 'put up, not shut up!' Don't misundersand me - there is nothing finer than being treated as a lady - old fashioned values are still top of my list - but its the old stick in the muds that drive me nuts - and when they drop of their perches they will have been part responsible for stiffling the growth in many clubs with their oldfashioned biggotted views about women and young people!!! This was compounded this week at the Golf Investment and Development Conference in Warsaw, Poland where I was speaking about the Role of Women in Golf..... we think we have problems in the US and UK - but oh my goodness they are insignificant to the challenges that Poland has - where men are expected to leave the course in time for dinner on the table at 5pm - which has been lovingly prepared by their wife from 2.pm - an exodus from courses at around 4.pm and no women able to play after midday - I kid you not! And..... where we are so desparately trying to throw off the elitiest image of a male dominated world - its exactly what they are striving for - member only, club jacket and tie and no visitors! We all need to wake up to the fact that until there is greater co-operation between the public and the private sectors to create affordable, accessible and sustainable golf facilities - driving ranges, pitch and put, school field site developments, acadamies alongside championship courses we will never realise the dream that the golf industry has of growing the game across all ages and any sex where the playing of the game is good old family FUN!!!!
  • howard swan (swangolfdesignslimited)
    September 08, 2010 11:32:56
    If only it were that simple. We have for years treated women as second class citizens at our traditional golf establishments, in them and outside them. We have, to a lesser extent, done the same with the younger members of our population and, I might say, hardly encouraged either to take up this great game. We still do. Both are of vital importance to its sustainable future, whether they be individuals or bound together as they are naturally in the family. We have the uniqueness of the only truly multigenerational pastime, recreation, sport,game ... call it what you will ... and of course a massive business as it is. However, we talk about growing the game at grass roots level. But do we outside the thought of the development of its playing? I wonder. I suspect not. Do we provide the physical platforms on which the game can be grown? I wonder. I think not. Do we develop the right kind of facilities upon which the growing of the game can be exercised? I wonder. I think not.As a gofl course architect I feel that we, in the profession, have a responsibility to design accessible, affordable facilities for men, women, young and old, whatever so that they can enjoy, enthuse in, have fun in this game. Perhaps we need to knock down the obstacles which hinder the game moving forward really purposefully ... the attitude of many within the game to continue to promote the image of non inclusiveness. For what purpose? To what end? Can we afford to do that? After all, the IOC has acknowledged that it should be a game for all the world.
  • Bruce Glasco (Troon Golf)
    September 05, 2010 18:51:14
    Gill - Those are some staggering numbers indeed and if these same percentages apply to discretionary spending then there is little that can be said that has not already been voiced by the others. What does remain unanswered is where does one market and what market data exists that shows us where to get a maximum return on investment……….Lets face it, most golf facilities don’t even have a marketing budget as they are using what revenues they have to meet raising wage demands and social benefit costs. Finding the “sweet spot” has proven equally difficult for manufactures. Case in point is just look at the list of tour pro’s on some of their websites....if 85% of the spending is coming via the female golfer than why are only 10% of their tour players female…….As someone with two young daughters I am very concerned with how we develop the female and junior markets not only because it’s part of my business but because its also relative to my family environment……..As someone who wants to learn how to tap into this marker I try to follow as many sources (Nancy Berkley, Susan Fornoff) as possible. Both have great idea ideas on what will help but despite this helpful insight it remains a bumpy road ahead with plenty of antiquated stop signs in the road…….It’s my personal belief that we will get there over time but not without some changing of the guard and more progressive thinking.
  • terry coates (cecta)
    August 25, 2010 11:14:37
    Gill is right of course the women's market is huge but in the main ignored by the golf industry. There are a few exceptions such as Ping but in the main both the professional and amateur Lady is ignored. What is happening in the Far East though is interesting where the Ladies are in my opinion given more credence and wonderfully supported, resulting in the Ladies from the Orient virtually having taken over the LPGA tour. And while the LPGA strives to pick up sponshorsip the Men's tour continues to thrive. The Ladies European tour have just signed another high profile tournment this month. Where? China. The rest of the world need to lighten up and get behind some aggresive Marketing aimed at women who as Gill has mentioned have buying power as yet untapped by the golf industry in the USA and Europe in particular.
  • Donald Wizeman (Myrtle Beach Golf Association)
    August 24, 2010 23:14:30
    Despite all of the brouhaha and years of lip-service paid to increasing the market share for women's golf travel, the realities of any substantial effort by resort golf operators is virtually non-existent. Despite all the talk, and despite what the resort golf course owners might want, Joe Pro, in the clubhouse, doesn't want women on his golf course "slowing down play," so he continues to stroll around the clubhouse swinging his trusty wedge, chatting-up his male players and pals, while virtually ignoring his female clientèle - unless they're knockout, of course. With respect to resort golf the phrase "Women Friendly" is not only a trite cliché, but is, sadly, the biggest oxymoron in the golf travel industry. Until the on-site attitudes change women's golf travel will continue to be an unatainable revenue stream.
  • john goldwyn (WATG)
    August 24, 2010 22:06:48
    To answer Jeremy's questions on the design of real estate to support multi-generational groups WATG (as master planners) are increasingly looking at small, walkable, communities with real estate all on one floor to facilitate access for all. We are also increasingly adding great healthcare facilities and schools for the youngsters.
  • Gill Wilson (Firstgolf)
    August 24, 2010 20:15:37
    Great that your wife has taken up the game Scott and that she is true to form in spending more than you expected! It would be interesting to hear from some golf operators to see what welcoming programmes they have introduced to encourage more female participation.
  • Scott Ferrell (Gary Player Design)
    August 24, 2010 16:59:24
    From a golf course design standpoint, we should always consider the entire family, but by and large I believe that is being done with multiple sets of tees and angles of play. Of course there are exceptions where architects or developers are driving designs that are not women friendly, but I think the topic is getting proper attention. I feel the bigger issue is the intimidation of the golf experience....it can be daunting for a woman to take the plunge into this sport/hobby. The smallest thing could be an obstacle....some women may not even know how to drive a golf car, and they certainly may be overwhelmed by the rules of golf or the general golf etiquette that men take for granted. I think the larger responsibility lies with the golf operators to establish welcoming ladies programs that don't take anything for granted. From a personal standpoint, my wife took up the game two years ago, and I can vouch for the fact that women are a good target market....she's spent more than I care to admit! But it's been terrific to share time together on vacations, and more importantly, if both parents play, the kids are likely to follow.
  • Gill Wilson (Firstgolf)
    August 24, 2010 12:40:29
    How right you are Jeremy - having spent my first multigenerational holiday this year with a great grandparent in tow I was hugely impressed at the range of facilities that were available at the resort ensuring that you never had to move from the place - and keeping guests on site where they continue to spend has to be good for business. At this year's GBF in Belek, not only was there a myriad of golf courses but a wonderful fun putting area for kids of any age (up to 100!). Let's not forget that golf should be FUN!
  • Jeremy Slessor (European Golf Design)
    August 24, 2010 12:22:32
    Too narrow an argument Gill! As golf course designers, one of the things we all should be striving for is to make courses as playable as possible for as many people as possible - very few clients have asked us to design the course to be as tough as it can be - and that fundamentally includes women and children. So what are we doing to ensure this? Working with Annika Sorenstam certainly helps - she has a unique insight into the game. Clearly, she's not involved in all of our projects, but the insights she gives us from the projects she is involved with influences all of the others in terms of the strategy of tee and hazard placement. But even talking about increasing the appeal to women is, in my view, limiting our outlook - we should be talking about increasing the appeal of golf to the whole family. And appealing to families is more than tee placement, just as it is more than putting pink clothes or kids clubs in the pro shop. It is about making sure the entire facility responds to the needs of the whole family, from the youngest to the oldest - within the resort context, that might include academies, kids clinics, full golf, senior golf programmes, mixed age tournaments, short courses and so on. Multigenerational holidays are going to increase in the medium term so how do we appeal to that? How do we appeal, from a real estate viewpoint, to the grandparents that want somewhere that will appeal to their extended family? Solve that, and the question of marketing to women becomes moot!