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Gill's golf blog on women's golf

How to market to get into a woman’s wallet!

With women accounting for 85%  - yes  85%! of all consumer purchases including everything from cars, property, travel and tourism – Gill would like to know how well, or not, is the golf industry marketing to this huge under tapped potential?

The fact that all bar one of our current GBC bloggers is male is further proof, if any was needed, which it isn’t, of the male dominance in the golf industry! But thanks one and all for your contributions, it has been thrilling to see the site grow.  Keep Blogging!

So how do you market to get into a woman’s wallet?

Firstly, if you have read Women are from Venus, Men are from Mars you will have begun to understand that we really are from different planets.  

The golf industry needs to consider how it is viewed from our perspective to penetrate the women’s market.  That means, thinking like a woman and acting as a woman.  As Annika Sorenstam said at the GBF – it is not sufficient to make a golf club smaller and golf clothes in pink and think you have a women’s range!  And she knows a thing or two.

There is little to no female focused marketing initiatives to the increasing number of women in the workplace and never before have we been such a powerful force.  We are staying single for longer, having children later, and outliving men well into an increasingly prosperous old age.  With increased earning power and a desire to spend on lifestyle purchases we are also responsible for design, style, customer experience and expectation, purchasing, brand performance, service and business performance.

However, too many marketers' approaches to female consumers are reliant on outmoded stereotypes based around the Nuclear Family or the Career Woman.  The Nuclear Family has been replaced by the Multigenerational Family – great grandparents, grandparents,  parents and children. When it comes to decisions about lifestyle and leisure – it’s us women that call the tune.

What are we doing to encourage women, younger and multigenerational families to spend time together at weekends when it is no longer acceptable for husbands to pursue independent activities for long periods of time? 

The opportunity to grow the game here is enormous, not only in rounds of golf, but in sweating the assets of a golf course (food/beverage/golf shop) which are all revenue generators.  Grow the game at family level – they could be future buyers of second homes at golf resorts.
Don’t forget, women are the leading internet shoppers by research, volume and value. We invented viral marketing, which is word of mouth advertising via email, social networking sites and blogs.  Blogs are creating word-of-mouth buzzes for new products or services generating exposure that is often much more valuable than traditional advertising.

So what are you doing to get into the women’s wallet? 


Read and comment also Gill's Golf Blog on Technology.

Details

  • Type: Video
  • Date: 08/18/2010

Comments

  • Gill Wilson (Firstgolf)
    August 04, 2011 15:05:17
    Kari - this really is most interesting and you have obviously researched this matter extensively. I love the comment about graduated tee design 'so that golfers can experience a surmountable distance challenge'. Anything that we can do to encourage not only the retention of players but encourages new players is vital. Thanks for sharing your HUGE part of the SOLUTION.
  • Kari Haug (Kari Haug Planning & Design, Inc.)
    August 02, 2011 16:51:17
    Hi Gill - The following is a clip from an article that I recently wrote for Golf Architecture Magazine, July 2011 issue: "Research has shown that design elements which create challenges and thrills from the back tees are the same elements that women would enjoy from the forward tees. However, the forward tee is frequently located downhill from an elevated back tee, often diminishing a thrilling view or visual access to the hazards that lie ahead. In this case, an offset tee that maintains strategic integrity may be a better option. In addition to dull design from the forward tee, many courses are too long for the beginner or high handicapper. Even decades after Alice Dye first recommended course length from the forward tees to play between 4,800 and 5,200 yards, less than half of the courses in a study I recently carried out played in this range. In addition, less than 22 percent had a second graduated tee as recommended by Mrs. Dye. In my data set of 300 golf courses, the distance gap between the forward tee and the first back tee was an average of 800 yards, and in some cases it extended to more than 1,000 yards. This gap is significant because in order for developing golfers to be challenged to reach improvement goals, they need to be able to experience incremental successes that lead to further growth. I think the solution to appropriate design distance from the forward tees is to ensure that all golf courses designed in the future integrate a course that plays between 4,800 to a maximum of 5,200 yards, and ideally it should play at around 5,000 yards. New courses should additionally have a graduated tee designed to play between 5,500 – 5,700 yards so that golfers can experience a surmountable distance challenge. Finally, existing courses should carryout renovations or implement scorecard combo-tee (combining play from different tees on the scorecard) changes to bring existing course lengths within this range. In my opinion, inappropriate course length, and along with it the erasure of strategic elements, contributes greatly to stifling growth of golf participation by women, and limits the development of new golfers, regardless of gender, entering the sport." ----------------------------------------- The full article can be found at: http://www.eigca.org/Article/EIGCA18216.ink Although I DON'T think we should go to an "ultra-short" course at 4,200 for women, I truly think that every course should have a set of tees playing around 5,000 yards. This would be a HUGE part of the SOLUTION. Best regards, Kari
  • Gill Wilson (Firstgolf)
    April 11, 2011 14:10:14
    Thanks Trish - the links all work. Good luck with your conference - keep up the good work!
  • Patricia Joyce (EWGA)
    April 08, 2011 15:19:54
    Hi Gill - I hope this link works: http://www.ewga.com/sites/courses/custom.asp?id=1026&page=61315 If not, here are what a I hope are clearer directions. From home page at ewga.com, scroll down to bottom of page and click on "about us". Then scroll down to bottom of page and click on "EWGA Advocacy Efforts", then scroll down to bottom again and click on link to the PGA Show presentation "In Her Shoes". Video is presented in two parts as it was a 50 minute session. Hope you enjoy. Annika was with us at our conference in Pinehurst last year too. Now hoping her son, Will, is faring well. Perhaps next year you can join us. The time and location is announced at the conclusion of next week's conference so I'll be free to announce next time I post. Thanks again for all you are doing.
  • Gill Wilson (Firstgolf)
    April 07, 2011 13:01:23
    Pam, this is a great initiative. Your website is informative, but I couldn't find the link to 'about us' and I would really like to see the In Her Shoes video - can you let us have the link please? I love the idea of what you are doing and would have come to your conference next week but it clashes with our own Golf Business Forum in Dubai - perhaps next year? We had a Here Come the Girls session with Annika Sorenstam at the event last year - promoting the importance of understanding the female market both on and off the golf course - it isn't sufficient to make a golf club pink!!! much still needs to be done but we are up for the challenge!
  • Patricia Joyce (EWGA)
    April 05, 2011 21:46:37
    The Executive Women's Golf Association (EWGA) surveyed its members in 2009 to find out what they felt most needed to be changed in terms of their playing experience. Golf course layout and customer service ranked at the top of the list. And this from thousands of women who represent competitive golfers, casual golfers and new golfers. As a result, EWGA developed its Fair Way Forward initiative to guide golf facilities on what women want. To learn about this initiative, visit ewga.com and click on "about us" at the bottom of the home page. Then scroll to "EWGA Advocacy Efforts". To roll out this initiative to the golf industry, EWGA moderated a panel discussion on the main stage at the PGA Merchandise Show and the video of this enlightening resentation is also available on the EWGA website. The name of that presentation: "In Her Shoes: Your Playbook for a Successful Season." The answer indeed lies in walking a mile in her shoes.
  • Debra Jardine (The PDQ Partnership)
    February 01, 2011 22:54:12
    In the U. K it seems the statistics report that the target paying regular golfer is male. It should therefore be no surprise this is where course operators target their advertising, marketing and spend. Those women that play the game love it. I know I do. But I suspect we all have to endure the “Pain Barrier” to some extent examples of which Donald and Kari have mentioned. At present I don’t believe clubs want the female pound, dollar or euro bad enough yet……sure they want it to spend it. But they don’t want it badly enough to change their ways.
  • Gill Wilson (Firstgolf)
    December 10, 2010 09:03:04
    Welcome Kari! and I too hope you will stay active in our discussions. It is clear that we know where the problems lie - but what we need is examples of what is working - where women are not treated as second class players - where they are not intimated by the 'other' golfers - where they can find information about which clubs would welcome, encourage and have equipment they would not only want to use, but to buy as well! As you say, its no use just moving tees forward for women either on a new course, or a renovation. Watch out for the next blog on Golf Participation - I'd love your comments to continue....-
  • Kari Haug (Kari Haug Planning & Design, Inc.)
    December 09, 2010 19:11:07
    I'm glad to be the third woman to join. I would like to emphasize how spot on Helena Woodcock's comment is: "even if we succeed in doing that and the women come to the clubs and don’t receive the adequate welcome or support we are going to lose them again." I am a life-long golfer, confident in my abilities, and play off a low handicap; however, inside the clubhouse I am often put off by facilities for women, the employees at a club, and selection of products in the pro shop. When the locker room is used for dining room storage, I don't feel welcome (believe it or not, I have been in numerous upscale clubs where stacks of chairs and pro shop boxes were being stored). When employees automatically assume I want substandard equipment and direct me to clubs with a noodle-like shaft or golf shoes that are made like slippers with poor support, it raises my ire. EVERY golf equipment manufacturer R & D department knows that a stable base is important for good golf and that you can't hit a golf ball with a whip. I play with men's clubs so I can find them easily, but I have to drive 100 miles round-trip to get quality shoes. The poor quality of equipment only perpetuates a high handicap. There are many unfortunate women who have never had the opportunity to play with quality equipment and I think equipment changes are necessary for the game to grow for women. Finally, I am a golf course architect. I know what makes a course playable and often will choose which tees to play based upon my knowledge. Unfortunately, on many courses, the forward tees have been thoughtlessly placed by the designer. I think it is CRITICAL for the growth of women's golf that courses be assessed in regard to playability for women and be renovated as needed so women enjoy playing. Many, many forward tees have been put in as an afterthought and this has only further frustrated new women golfers learning the sport. There is so much more to be written and discussed on this topic and I hope to stay active in the discussion.
  • Helena Woodcock (Golf Communications International)
    October 05, 2010 17:19:40
    I suppose it’s time we made it two women to join this blog :-). I have been working in the golf industry for the last five years now and I have recently started my own business in golf PR and marketing. Working in golf is great fun as is playing the game. We are very lucky that we often get to mix the two together. Since golf is a very technical sport, it takes a long time and hours and hours of practise to master it. I suppose these two factors put a lot of women off the sport. We can’t do anything about that because that’s the way golf is but creating a more supportive environment for those who decide to take up the game (male, female or juniors) would certainly help. The reason I am highlighting this is that a lot has been said about marketing golf to women. But even if we succeed in doing that and the women come to the clubs and don’t receive the adequate welcome or support we are going to lose them again. I am a woman and a beginner when it comes to playing golf. I love the game but never have enough time to practise which equals never have a chance to be any great at it. But I am lucky to be living in Scotland where golf still means golf such as football means football – it’s the sport in its purest. The game is played by nearly everyone regardless of age or sex and everyone is welcome to have a go. Women on the golf course are a common thing, wayward shots are a common thing when you are learning, and kids with golf bags on the bus are a common thing. I suppose the answer to Gill’s question is let’s not make golf “a monster” and let’s go back to basics. Use countries like Scotland as an inspiration and market golf as a sport for everyone.